Utili-Serve Privacy Policy

Privacy Policy

Effective date: October 13, 2026 · Last updated: October 13, 2026

1. About this policy

This Privacy Policy explains how Utili-Serve, LLC ("Utili-Serve," "we," "us," or "our") collects, uses, shares, and protects personal information through our website at www.utili-serve.com (the "Site"), our online forms, and the marketing emails and text messages we send (together, the "Services").

Our Services are intended for business customers and the people who represent them. This policy does not cover information we process under a separate agreement with a customer; that information is governed by the terms of that agreement.

2. Information we collect

(a) Information you give us. When you fill out a form, request a quote, subscribe to updates, or contact us, we may collect:

  • Name, job title, and company name
  • Business email address, phone number, and mobile phone number
  • Business mailing address and service location
  • Details of your request, project, or message
  • Your communication preferences, including your consent to receive emails or text messages

(b) Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information using cookies and similar technologies, including your IP address, browser and device type, pages viewed, time spent on pages, the website that referred you, and general location (such as city or state) based on your IP address. If you submit a form, this browsing information may be linked to the information you provide. See our Cookie Policy for details and your choices.

(c) Information from other sources. We may supplement the information you provide with business contact and company information from publicly available sources or from tools offered by our customer relationship management provider, such as a company's industry, size, or location.

3. How we use information

We use personal information to:

  • Respond to your inquiries and requests for quotes or information
  • Provide, schedule, and manage our services and communicate with you about them
  • Send marketing emails and, with your consent, text messages about our services, events, and industry updates
  • Understand how visitors use the Site and improve the Site, our content, and our services
  • Protect the security of the Site and prevent fraud or misuse
  • Comply with legal obligations and enforce our rights

4. Email communications

If you provide your email address, we may send you emails about our services, updates, and events. Every marketing email includes an unsubscribe link, and you can opt out at any time. Even if you opt out of marketing emails, we may still send you messages related to a request you made or services we provide to you.

5. Text messaging (SMS)

If you opt in, we may send text messages to the mobile number you provide, such as service updates, appointment reminders, and marketing messages. By opting in, you agree to receive recurring messages from Utili-Serve. Consent to receive text messages is not a condition of any purchase.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to any message to opt out. You will receive one confirmation message and no further texts unless you opt in again.
  • Reply HELP for help, or contact us using the details in Section 16.
  • Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver text messages on our behalf.

6. How we share information

We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes. We share personal information only as follows:

  • Service providers. Companies that perform services for us, such as website hosting, customer relationship management, email and text message delivery, analytics, and IT support. These include HubSpot, Inc. and Google LLC. Service providers may use personal information only to provide services to us.
  • Professional advisors. Lawyers, accountants, insurers, and similar advisors, when needed for their services to us.
  • Legal requirements and protection. When we believe disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Utili-Serve, our customers, or others.
  • Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this policy's protections.
  • With your consent. In any other case where you direct or agree to the sharing.

7. Cookies and analytics

We use cookies and similar technologies, including HubSpot analytics and Google Analytics, to operate the Site and understand how it is used. We do not use cookies for targeted advertising. To learn more and manage your preferences, see our Cookie Policy.

8. Your choices and requests

  • Email: use the unsubscribe link in any marketing email.
  • Text messages: reply STOP to any message.
  • Cookies: decline analytics cookies through the cookie banner, or clear cookies in your browser settings to see the banner again. See our Cookie Policy.
  • Access, correction, and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it by contacting us using the details in Section 16. We will verify your request and respond within a reasonable time and as required by applicable law. We may keep certain information where we are legally required or permitted to do so.

Depending on where you live, state privacy laws may give you additional rights. We will honor those rights as required by applicable law, and we will not discriminate against you for exercising them.

9. Do Not Track and Global Privacy Control

Our Site honors Global Privacy Control (GPC) signals by treating them as a request to opt out of analytics cookies for that browser. There is no common industry standard for browser "Do Not Track" signals, so the Site does not currently respond to them.

10. How long we keep information

We keep personal information for as long as needed for the purposes described in this policy, including to respond to your requests, maintain our business relationship, and meet legal, accounting, and reporting requirements. We generally delete or anonymize contact information that has been inactive for 3 years, unless we need to keep it longer for legal reasons. Records of your communication preferences, such as unsubscribe and opt-out requests, are kept so that we can continue to honor them.

11. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on our systems. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Children's privacy

Our Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Links to other websites

The Site may link to websites we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

14. Where we operate

Utili-Serve is based in the United States, and the Services are intended for users in the United States. Personal information we collect is stored and processed in the United States.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date above. If we make material changes, we will provide additional notice, such as a notice on the Site or an email to subscribers.

16. Contact us

If you have questions about this Privacy Policy or want to make a request about your personal information, please contact us:

Utili-Serve, LLC
Attn: Marketing
1701 Cable Drive NE
Conover, NC 28613
Email: marketing@utili-serve.com
Phone: (828)-469-7965